Effective Date: 1st October 2025
Shipping Policy

1. Order Processing

  1. All orders are processed within 1–3 business days after payment confirmation.
  2. Orders placed on weekends or public holidays are processed on the next business day.
  3. Customized or made-to-order items may require additional production time, which will be communicated at checkout or via email/WhatsApp.

2. Shipping Locations

  • We currently ship within Kenya to all major towns.

3. Shipping Methods & Delivery Time

Delivery times may vary depending on location and shipping method:

Within Kenya

  • Nairobi & major towns: 1–3 business days
  • Other regions: 2–5 business days

Please note that delivery timelines are estimates and may be affected by factors beyond our control.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on:
    • Delivery location
    • Order size and weight
    • Selected shipping method
  • Occasional free shipping promotions may apply and will be clearly communicated.

5. Delivery Issues

  • Please ensure your delivery address and contact details are accurate.
  • We are not responsible for delays or failed deliveries due to:
    • Incorrect address details
    • Customer unavailability
    • Courier delays or force majeure events

If your package is delayed or lost, contact us and we will assist where possible.

6.Damaged or Missing Items

  1. If your order arrives damaged or incomplete, notify us within 48 hours of delivery.
  2. Provide photos and order details to help us resolve the issue promptly.

7. Contact Us

For any shipping-related questions, please contact us via:

  • Email: dressacollections@gmail.com
  • WhatsApp: +254746669877